Learn why it's vital for brands to go offline to provide the most rounded Customer Experience (CX).
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Gauge whether you're delivering a satisfying customer experience, the metrics that matter in assessing your customer experience and how to use our free editable customer journey map to start auditng your brand's customer experience.
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Learn why Customer Experience (CX) is important, what it includes and how an omnichannel approach can help customers feel positive about your brand.
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By Alana Colley
We'll explore what personas are, why your business needs them, tips on how to create the best personas for both B2C and B2B businesses and why it's important to distinguish between the two.
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