How mail helps to build net promoter score

Net Promoter Score (NPS) has become an increasing focus for businesses. Learn how introducing regular mailing campaigns can transform your NPS.

Net Promoter Score (NPS) has become an increasing focus for businesses, helping them react to customer sentiment, improve brand loyalty and reduce churn. Its importance is undeniable. Your most loyal customers are your most valuable - especially during times of economic upheaval.

Learn how introducing regular mailing campaigns can transform NPS amongst your core audiences. Chaired by Mark Cripps, Marketing Consultant and Non-Executive Director, DMA, watch the webinar to:

  • Hear from Sophie Grender, Head of Business Development, Marketreach who highlights the importance of NPS
  • Learn from Charley Howell, Assistant Marketing Manager, Waitrose & Partners who discusses how Waitrose used mail to recognise and reward customers to prevent churn, increase spend and improve NPS

Keep up to date

Join the thousands of subscribers experiencing the magic of mail. Get creative inspiration, latest innovations, thought leadership and free resources delivered to your inbox monthly.

You must provide your first name
You must provide your last name

Royal Mail Group would like to keep in touch with you by email about our products, services and offers that might interest you. Please indicate your consent by subscribing below.

You can withdraw your consent at any time. For more details about this and how we handle your data, please read our Privacy Policy Privacy Policy.