Mail in the head

Can opening a person’s letterbox also open their minds to your brand and message? To discover how mail impacts the brain we used the very latest techniques in neuroscience. The results were fascinating. Here’s what we found out:


Consumers interact with mail and absorb its messages in a largely subconscious way. This means it works on the brain’s ‘System 1’ – the faster, more intuitive mode of thought, which affects decision making.


We can see a measurable change in how consumers react when mail is added to other media, so planning mail around your TV and email campaigns will boost the effectiveness of all three.


60% of respondents say that the best mail advertising helps keep a sender’s brand top of mind. It activates areas of the brain responsible for long-term memory encoding more strongly than other media, creating a lasting effect that means recall will be more readily triggered later on.

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What next

Mail in the heart - Panel

How do you make your customers feel special, valued and get them to take your message more seriously? You send them a letter.

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Mail in the home

Through deep ethnographic interviewing, CCTV observation and survey work, we uncovered some vital insights into how mail flows throughout the average UK household.

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Mail in the wallet

We’ve also been able to prove the value that mail delivers to the bottom line.

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